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Terms and Conditions

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Welcome to Wclocks. By accessing our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with these terms, please refrain from using our website.

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1. Transit Damage

Wclocks takes great care to ensure products are packaged securely. However, we cannot guarantee the condition of products during transit. In the event of transit damage:

  • Customers must report the damage to Wclocks within 48 hours of delivery.

  • Provide photographic evidence of the damage and the packaging.

  • We will evaluate claims and, if approved, provide a replacement for the damaged part of the product. Full product replacements or refunds will not be provided for transit damage.

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2. Returns Policy

All sales are final. We do not accept returns unless:

  • The product is defective upon arrival.

  • The defect is reported within 7 days of receipt.

In such cases:

  • Wclocks will replace the defective part only.

  • The customer is responsible for the return shipping costs unless otherwise agreed upon.

Returned items must be in their original packaging and unused. Products returned without prior authorization will not be processed.

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3. Refund Policy

Refunds are subject to the following conditions:

  • Refunds are available if requested before shipment.

    • Refunds will be issued minus transaction and warehouse handling fees.

  • Once a product has been shipped, refunds will not be issued under any circumstances.

For refund requests, contact us at info@wclocks.com with your order details.

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4. Shipping and Delivery Times

Shipping Times:

  • Processing time: Approximately 2-7 business days.

Delivery Times:

  • Standard delivery: 14-30 days.

  • Delays: Deliveries may be delayed by up to 90 days due to factors outside our control, such as customs, shipping carrier delays, or natural disasters.

Tracking:

  • Customers will receive tracking details once their order is shipped. For updates, please contact us at info@wclocks.com.

Note: Wclocks is not liable for delays caused by shipping carriers or incorrect shipping information provided by the customer.

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5. Payment Terms

  • Payments are processed securely via our designated payment gateways.

  • Customers are responsible for ensuring payment details are accurate.

  • Disputes must be resolved directly with our support team at info@wclocks.com.

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6. Pricing and Taxes

  • All prices listed on our website are final and inclusive of applicable taxes unless otherwise noted.

  • Any additional duties, taxes, or customs fees imposed by the destination country are the responsibility of the customer.

  • Prices are subject to change without prior notice.

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7. Product Descriptions

We strive to provide accurate descriptions and images for all products. However:

  • Colors and details may vary slightly due to screen settings.

  • Wclocks does not guarantee that product descriptions or other content are error-free.

If you receive a product that significantly differs from its description, please contact us within 7 days of receipt.

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8. Warranty

Wclocks provides a 1-year warranty for the following products:

  • Clocks

  • Watches

  • Watch winders

Warranty coverage includes manufacturing defects only. Claims must be made within the warranty period and must include proof of purchase and photographs of the defect. The warranty does not cover:

  • Normal wear and tear

  • Accidental damage or misuse

  • Unauthorized repairs or modifications

Other products, such as accessories and books, do not carry a warranty unless explicitly stated.

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9. Intellectual Property

All content on the Wclocks website, including but not limited to text, images, logos, and designs, is the exclusive property of Wclocks and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

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10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

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11. Limitation of Liability

  • Wclocks is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the purchase price of the product in question.

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12. User Responsibilities

  • Customers must provide accurate and complete shipping information.

  • Wclocks is not responsible for delivery failures or delays caused by incorrect addresses or incomplete information provided by the customer.

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13. Changes to Terms and Conditions

Wclocks reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website. Customers are encouraged to review the Terms and Conditions periodically.

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14. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which Wclocks operates. Any disputes arising from these terms will be resolved in the courts of this jurisdiction.

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15. Contact Information

For any questions, concerns, or support, please contact us:

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